02-02-2012, 11:54 AM
One of the most popular client support/billing software is WHMCS . The installation of WHMCS is very simple and it is even available in one click installers like Fantastico . The main purpose and use of WHMCS is to assist you in managing the financial and support aspects related to your web-hosting business . I have already described the basics of WHMCS in my other thread , so I will just move to the setup part . In WHMCS you can easily create and manage clients accounts . All newly registered and old clients are visible at you WHMCS client tab . From the clients window you can manually send reminders for overdue invoices , you can accept/cancel orders , you can mark orders as fraud and so on . All information for your clients is available at your clients window and you can easily access it . There is detailed statistic for your company financial results - expenses , income etc. , and you can easily analyze how well your business is going . WHMCS can be fully synchronized with WHM and after the synchronization everything could be automated from placing a new order to your new client account information e-mail . It is important to note , that if you do not setup your cron jobs correctly , the process of automation will not work . The setup of your cron jobs can be easily made from your cPanel - cron jobs settings window . After a successful setup , each of your desired settings will be automatically completed at the time defined in your cron jobs settings . Another great feature of WHMCS is the built-in support module . Thanks to this module,the process from submitting a ticket by your clients to receiving an answer from your staff is incredibly fast . Your client is receiving e-mails , when his ticket has been answered with direct link to your support page . You can add and configure new products/web-hosting plans at any time from your product module .